Legal

Data Deletion

Remove your account and connected data

You can disconnect social accounts, delete workspace data, or request full account removal. This page walks through each option step by step.

Last updated: August 10, 2026

How to Delete Your Data from Potapio Publish

We respect your right to control your personal information. You can remove all data associated with your use of Potapio Publish in two ways:

Option 1: Revoke Platform Access (Immediate)

The fastest way to stop sharing data with us is to revoke Potapio Publish's access directly from the social media platforms:

  • Google / YouTube: Visit the Google permissions page, find Potapio Publish, and click "Remove Access". This automatically deletes your stored tokens from our servers.
  • Instagram / Facebook: Go to your Instagram app permissions, select Potapio Publish, and tap "Remove". Your Instagram data will be disconnected, and we will purge associated tokens.
  • TikTok: Open TikTok, go to Settings → Security → Authorized Apps, locate Potapio Publish and tap "Remove". Our stored TikTok tokens are deleted automatically.

Upon revocation, our servers automatically delete all OAuth tokens, refresh tokens, and cached profile data for that platform. Video files that were temporarily stored are removed immediately.

Option 2: Request Full Data Deletion by Email

If you prefer, you can request the complete deletion of all personal data we hold:

  1. Send an email to support@potap.io with the subject "Data Deletion Request".
  2. In the email, provide the email address or account name you used with our service (so we can locate your records).
  3. We will process your request within 30 calendar days and send you a confirmation once all data has been erased.

Our deletion process covers: OAuth tokens, stored YouTube/Instagram/TikTok identifiers, uploaded video files (if any remain), and log data linked to your account. Aggregated, anonymized data that cannot be linked back to you may be retained for operational analysis.

What Data We Hold

For clarity, the personal data we may hold includes:

  • OAuth access and refresh tokens for YouTube, Instagram, TikTok.
  • Your social media account IDs (e.g., YouTube channel ID, Instagram username, TikTok open_id).
  • Basic profile information (name, avatar) obtained during authentication.
  • Video files temporarily stored until publication is complete.
  • Server logs (IP address, timestamps) used for debugging and security.

We do not store your social media passwords, payment details, or any content beyond what is described in our Privacy Policy.

Additional Questions

If you encounter any issues while deleting your data, contact us at support@potap.io. We are happy to assist.